FREQUENTLY ASKED QUESTIONS
GENERAL INFO
CAN I COMBINE PREORDER AND IN-STOCK ITEMS IN ONE ORDER?
Yes! But please note… If an order is placed containing a preorder item, then all items will ship once the preorder item becomes available.
ARE YOUR BOOKS NEW OR USED?
Unless otherwise stated, all books sold through Bloom & Spine Co. are brand new.
WHAT ARE "BLIND DATE WITH A BOOK"?
Our Blind Date with a Book is a carefully surprised curated read wrapped in wrapping paper selected by Bloom & Spine Co. to fit their brand and/or a holiday theme and it comes with some bookish goodies. Each Blind Date with a Book will list the tropes on the outside as well as the genre.
WILL YOU RESTOCK SOLD OUT BOOKS?
We’ll do our best! Some special editions and indie exclusives may be limited and unable to restock. If you would like to stay informed and up-to-date, please be sure to sign up for our newsletter.
DO YOU HAVE A BOOK CLUB OR ANY SUBSCRIPTION OPTIONS?
Yes! We do have a book club. We love building a cozy community of readers.
If you are local to Miami area, we encourage you to join us at the meetings or book club hangouts. DM me on Instagram (@bloomandspineco) and I can send you our whatsapp group chat link.
We are currently working on subscription boxes. Stay tune to our social media accounts for more info.
DO YOU HAVE AN AMBASSADOR/INFLUENCER PROGRAM?
Yes! We absolutely do. We love working with bookish accounts.
Our ambassador program is open quarterly. Be sure to follow @bloomandspineco on Instragram to know when applications open.
Our program runs as follows:
August 1st - October 31st
November 1st - January 31st
February 1st - April 30th
May 1st - July 31st
DO YOU COLLABORATE/WORK WITH ANY AUTHORS AND/OR PUBLISHERS?
Absolutely! We love supporting authors (big or small) and publishers. Please contact us through our contact us form or e-mail us at info@bloomandspineco.com
We would love to work with you.
SHIPPING INFO
WHEN WILL MY ORDER SHIP?
In stock items typically ship out within 3-5 business days unless otherwise stated on the product listing.
Preorder items will ship as indicated on the product listing. If there is a delay, we will be sure to update via our social media (Instagram, Threads, and TikTok) as well as an e-mail update.
If an order is placed containing a preorder item, then all items will ship once the preorder item becomes available.
If an order is placed containing multiple preorder items, then everything will ship when all the preorder items are in stock and available.
DO YOU OFFER INTERNATIONAL SHIPPING?
At this time, we only ship within the United States. International shipping may become available in the future.
However, we do personal international custom orders. Please fill out the contact us form box with any specific request. Be sure to include the preorder you would like to as well as your name, exact shipping address, and phone number. We will e-mail you back with an estimate on shipping fees and you can decide if you'd like to continue with the purchase.
HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive an e-mail with tracking information. Please allow 48 hours for an update to your tracking number. Remember, once the package leaves our hands, we are not held reliable or responsible for the updates to the tracking number. That would be with USPS.
If you have any questions, please contact us via the contact us form.
WHAT ARE YOUR SHIPPING RATES?
Our shipping rates are based off of weight and the prices provided to us by USPS. During the holidays, the prices tend to be higher than normal for shipping rates with USPS.
DO YOU OFFER LOCAL PICK UP?
Yes! We will be offering limited dates, times, and location for local pickup to anyone in the Homestead area.
If you live in the Miami or Kendall area, you are able to pick up as well, but you must meet us within the Homestead area for pick up. We will e-mail you with the date, time, and location of pick up as the slots are limited.
We also offer delivery for a small charge.
RETURN INFO
WHAT IS YOUR RETURN POLICY?
Due to the nature of books and collectible items, all sales are final.
Please read our entire return/refund policy.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for providing accurate shipping information. Bloom & Spine Co. LLC is not responsible for orders shipped to incorrectly entered addresses.
Any packages that are sent back to us due to an incomplete address, we will contact the purchaser via e-mail to the e-mail we have on file. It is the responsibility of the purchaser to pay for any return shipping cost as well as a new shipping cost. An invoice will be sent for this fee. If the purchaser does not pay the fee or contact Bloom & Spine Co. LLC within 48 hours of the invoice, the invoice will be canceled, and the order will not be resent or refunded.
Please read our entire refund/return policy.
WHAT IF MY ITEM ARRIVES DAMAGED?
If your item arrives damaged or incorrect, please contact us via the contact us form within 48 hours of shipment being received. Be sure to include as much detailed information as possible, as well as photos.
Please read our entire refund/return policy.
MY PACKAGE SAYS DELIVERED, BUT I CANNOT FIND IT. WHAT DO I DO?
If your package shows as delivered, but you cannot find it, please allow 48 business hours. Sometimes USPS and/or UPS will mark it as delivered early.
If the package still has not shown up after 48 business hours, please contact us at info@bloomandspineco.com within 3 days of “delivered” status.
We are not able to help with any packages outside of the 3 days ”delivered” status window.
PLEASE NOTE - We are not responsible for any lost/stolen packages.
