OUR FULFILLMENT POLICY

• We use USPS and UPS (domestic only) as needed.
• Shipping rates are displayed at checkout.
• If you are requesting an international order, you will be emailed with a quote for the product with shipping rate. If approved, an invoice will be sent. Orders are only final once payment is received.
• You will be notified that a shipping label is created via email and it will contain a tracking number. This does not mean your order has been shipped. Orders are typically dropped off at the courier within 48 hours after the label is created. 
• Once your order is dropped off to the courier, your tracking number will be updated with more information. Please allow 48 hours for updates to occur.

PLEASE NOTE - tracking numbers that are not being updated are due to courier issues on their site. We do not have control over those updates.

SHIPPING METHOD

• We only ship within the US at this time, unless we specifically create a special international request with you.
• All orders have a shipping rate based off of weight. This will be shown to you upon checkout.
  (PLEASE NOTE: During the holidays, the couriers increase their shipping costs.) 
• Shipping times vary, especially during peak seasons and holidays. 
• Once a package has been transferred to the shipping carrier, Bloom & Spine Co. LLC is not responsible for carrier delays, weather delays, or delivery interruptions.
• If there are any delays due to natural disasters prior to shipping, we will be sure to update the website and all of our social media accounts. Make sure to follow us on our social media accounts (Instagram, Threads, Facebook, and TikTok) so you don’t miss an update. You can also contact us via the contact form. Be sure to provide your order number and we will get back to you as quickly as we can.
• If you live outside of the US and want an item in our shop, please contact us directly via our contact form. Be sure to include your name, the item that you are requesting, your mailing address where this package will be going to, and the best contact e-mail and phone number to reach you at. We will contact you back once we know how much shipping would cost. If you agree with covering the shipping cost, we will send you an invoice. Once the invoice is paid, we will fulfill your item request.

SHIPPING RATES & TIMES

• Customers are responsible for providing accurate shipping information. Bloom & Spine Co. LLC is not responsible for orders shipped to incorrectly entered addresses.
• Any packages that are sent back to us due to an incomplete address, we will contact the purchaser via e-mail to the e-mail we have on file. It is the responsibility of the purchaser to pay for any return shipping cost as well as a new shipping cost. An invoice will be sent for this fee. If the purchaser does not pay the fee or contact Bloom & Spine Co. LLC within 72 hours of the invoice, the invoice will be canceled, and the order will not be resent or refunded.
• If your package shows as delivered, but you cannot find it, please allow 48 business hours. Sometimes USPS and/or UPS will mark it as delivered early. If the package still has not shown up after 48 business hours, please contact us at info@bloomandspineco.com within 3 days of “delivered” status. We are not able to help with any packages outside of the 3 days ”delivered” status window.

PLEASE NOTE - We are not responsible for any lost/stolen packages.